Larkspur Bath Co.: bathroom planning, online
Larkspur Bath Co. shipped a full-room 3D bathroom planner that lets shoppers design their bathroom end-to-end, with a live shopping list that flows straight into Shopify checkout.
Headline impact
−41% product returns
Home & bath retail
United Kingdom
3D Room Planner, 3D Product Configurator, AR Viewer
Shopify Plus, Custom API
16 weeks
−41%
Product returns
+29%
Conversion rate
+34%
Items per order
16 wks
Time to launch
The challenge
Bathroom shoppers were buying tiles, fixtures and fittings separately, then discovering at fit-out that finishes clashed or quantities were wrong. Return rates were high, customer service load was painful, and store visits were still essential to close any meaningful project.
Larkspur needed a way for shoppers to design the whole bathroom online with confidence, in a single planning surface.
The solution
VisionThree built a full 3D bathroom room planner. Shoppers input their room dimensions, drag in fixtures and fittings, apply tiles to walls and floors, and walk through the result in first-person 3D and AR.
A live shopping list updates as the design changes, calculating exact tile quantities including cut allowance, and pushes the whole basket into Shopify Plus checkout in one click.
- Drag-and-drop room planning with accurate dimensions
- Live tile quantity calculator with cut allowance
- One-click shopping list to Shopify Plus checkout
- Save designs to account and share with installers
"The planner basically eliminated the 'I ordered the wrong amount of tile' problem. That alone paid for the project in the first six months."
The results
Returns dropped 41% as shoppers ordered accurate quantities of matching products. Conversion rate lifted 29% on bathroom categories, and items-per-order grew 34% as the planner naturally surfaced complementary fittings.
The customer service team now handles a fraction of the dimensional and 'will it match' enquiries it used to, and the planner is the single most-used surface on the Larkspur site.
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