Privacy Policy

This Privacy Policy explains how VisionThree, Inc. ("VisionThree", "we", "us") collects, uses, discloses, and protects personal data when you visit visionthree.io, use our 3D commerce platform, or otherwise interact with us.

1. Information we collect

We collect the following categories of information:

• Contact information, such as name, work email, phone number, and company, when you request a demo, pricing, or contact our sales team.
• Account and usage data, such as login activity, configuration sessions, and feature usage within the VisionThree platform.
• Technical data, such as IP address, browser type, device identifiers, and pages visited, collected automatically via cookies and similar technologies.
• Communications, including support tickets, emails, and call recordings where applicable.

2. How we use information

We use personal data to:

• Provide, operate, and improve the VisionThree platform and website;
• Respond to inquiries and provide sales, onboarding, and customer support;
• Send product updates, marketing communications, and event invitations, where permitted;
• Monitor platform security, prevent fraud, and enforce our terms;
• Comply with legal obligations.

3. Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember preferences, measure traffic, and support marketing analytics. Categories include strictly necessary, performance/analytics, and marketing cookies. Where required by law, we obtain your consent through our cookie banner before setting non-essential cookies. You can manage cookie preferences through your browser settings at any time.

4. Legal bases for processing (GDPR)

For individuals in the European Economic Area and UK, we process personal data under the following legal bases: performance of a contract, our legitimate interests in operating and promoting our business, your consent (for example, for marketing cookies), and compliance with legal obligations.

5. Sharing and processors

We share personal data with service providers who process data on our behalf, including cloud hosting, CRM, customer support, analytics, and email delivery providers. These processors are bound by contractual obligations to protect personal data and use it only as instructed by us. We do not sell personal data.

6. International data transfers

VisionThree operates in the United States, Germany, and the United Kingdom. Where personal data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses to ensure an adequate level of protection.

7. Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

8. Your rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise these rights, contact us at privacy@visionthree.io. You also have the right to lodge a complaint with your local data protection authority.

9. Security

We maintain administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.

10. Children's privacy

VisionThree's website and platform are not directed to children under 16, and we do not knowingly collect personal data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date.

12. Contact us

Questions about this Privacy Policy or our data practices can be directed to privacy@visionthree.io. See also our Terms of Use and Terms & Conditions.